Your residential cleaning company is intended to simplify everything for your clients. Your staff mops the floor, cleans the toilets, and so much more when it comes to the house cleaning business. From the start of the day till the end, the work may get stretched and even drain your employee’s energy to help you keep your business running. Though, if not planned or scheduled properly, it may harm your business significantly. According to the survey, it is found that 50% of the consumers like to schedule their cleaning services appointments online or via email or a mobile app.
Simply setting up an appointment or online booking feature on your website won’t help you run your residential cleaning business smoothly. Like any other website, designing plays a vital role in the cleaning service providers since it is the only way through which they can get more business. Hence, incorporating any feature like online booking of residential cleaning services requires specific attention.
In this blog post, we will discuss a few essential do’s and don’ts every house cleaning service providers should follow while adding the online booking to their residential cleaning company website.
Things you should avoid while adding the online booking to your residential cleaning services website…
- Don’t make it clutter!
Of course, you would love to offer as much as you can when opting for online booking for the house cleaning business. You may wish to offer plenty of information, multiple calendar options, multiple payment options, and so on. But enabling multiple options and combinations in front of the customer may confuse them and may result in loss of their interest in residential cleaning services offered by you. Therefore, try to keep the online booking as simple as possible.
- Don’t make your customers run around the tree!
What is lacking in most of the house cleaning business websites is a lack of appropriate design flow. If your home cleaning business website is not having a well-organized online booking feature, it becomes difficult for both you and your customers to get through the checkout process. Instead, try to simplify the overall online booking process with filtered search, categories, subcategories, and meaningful navigation that can help customers know about your residential cleaning services.
- Don’t forget using appropriate notifications
When it comes to the house cleaning business, it is important to keep the consumers well informed about their appointments. While designing an online booking feature for your residential cleaning services, make sure you don’t forget to use appropriate email or textual notifications and reminders to the customers. Most of the cleaning service websites lack appropriate communication and reminders with the consumers.
- Try not to portrait that you are a jack of all if you are not offering fully automated online booking.
Designing and developing an online booking feature for your house cleaning services requires a fair share of time and effort. Sometimes, it is possible that home cleaning providers may not incorporate full online booking capabilities into their websites. That’s perfectly fine! You don’t have to pretend you are a jack of all and upset the consumers when they try to book cleaning services and end up being upset.
Things you must do while designing online booking for your house cleaning site:
- Do allow the consumers to cancel the booking/appointment
Cancellation of house cleaning services after a booking is the most frequent problem faced by the cleaning service providers. Most of the time consumers often change their mind after booking, and you won’t like to trap your customers, right? So, it is always advisable to allow booking cancellation of cleaning services.
- Make sure your online booking feature reflects your brand and matches with site design
To simplify the process, most of the time, home cleaning providers opt for third-party widgets or tools to enable online booking for their residential cleaning services. In such a scenario, it is crucial to customize or tweak a widget or tool to make it compatible with your brand and existing site design.
- Ensure your online booking is in real-time.
For the house cleaning business, customers are not at all willing to inquire first and then wait for your response. It is important that your online booking feature displays only available dates and makes a booking instantly. If no slots are available on a specific date, it should be blocked in real-time to prevent further bookings.
- Do provide online and telephonic support for the online cleaning appointments
Sooner or later, when you incorporate an online booking feature in your home cleaning business website, you will reach a point where you cannot answer all the online appointment-related queries manually on your own. Therefore, it is important that you set up and provide online and telephonic support for the online cleaning appointments in the event when the customer has any doubts.
Clear up your mind!
When you try to add an online booking feature for your house cleaning business website, these are a few things you should keep in mind to make sure the feature helps you achieve your goals. Once the online booking feature is ready and used by the consumers, you will gradually learn new facts and tricks to smoothen your online appointment process. Want to know how cleaning business software can help you simplify the online booking process for your residential cleaning services? Get in touch with our experts to know more about it!